Terms and Conditions

BENTLEY'S APOTHECARY

WEBSITE TERMS AND CONDITIONS

Effective Date: July 26th, 2025

Last Updated: July 26th, 2025

These Terms and Conditions ("Terms") govern your access to and use of www.bentleysapothecary.com and any related webpages, online store, customer accounts, rewards program, content, products, and services operated by Bentley's Apothecary, doing business as Bentley's Apothecary ("Bentley's Apothecary," "we," "us," or "our").

Please read these Terms carefully. By accessing the website, creating an account, enrolling in the Rewards Program, or placing an order, you agree to these Terms and to any policies incorporated into them by reference. If you do not agree, do not use the website or purchase products through it.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create an account, enroll in the Rewards Program, or place an order. If you permit a minor to browse the website, you are responsible for supervising the minor's use.

By using the website, you represent that the information you provide is accurate and that your use complies with applicable law.

2. Educational and Product Information

Information on this website - including articles, product descriptions, traditional-use information, recipes, testimonials, blog posts, social-media content, and information about herbs, botanicals, essential oils, cosmetics, or dietary supplements - is provided for general educational and informational purposes.

This information is not medical advice and is not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional. We do not represent that any product will diagnose, treat, cure, mitigate, or prevent a disease.

Unless a product's label expressly states otherwise:

- do not ingest essential oils or products intended only for topical or aromatic use;

- use products only as directed on their labels;

- review ingredient and allergen information before use;

- discontinue use and seek appropriate medical advice if you experience an adverse reaction; and

- keep products out of reach of children and animals.

Consult a qualified healthcare professional before using a dietary supplement or botanical product, particularly if you are pregnant, trying to become pregnant, breastfeeding, under 18, taking prescription or over-the-counter medication, preparing for surgery, or managing a medical condition. Botanical ingredients and dietary supplements may interact with medications or may not be appropriate for every person.

If you believe you are experiencing a medical emergency, contact emergency services immediately.

3. Dietary Supplement Statements and FDA Context

Where a dietary supplement product page or label makes a qualifying structure/function statement, the following federally required disclaimer may appear with that statement:

"These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease."

This disclaimer does not mean that any product claim may be made without support. Claims concerning a product's benefits, performance, or safety must be truthful, not misleading, and appropriately substantiated. The disclaimer also does not replace any product-specific directions, warnings, contraindications, or legally required labeling.

Dietary supplements generally are not approved by the FDA for safety or effectiveness before being offered for sale. Customers should evaluate products carefully and consult a qualified professional when appropriate.

4. Product Information and Availability

We make reasonable efforts to present product descriptions, ingredient information, photographs, colors, sizes, quantities, and pricing accurately. Natural and handmade products may vary in color, scent, texture, appearance, or consistency from batch to batch. Screens and devices may also display colors differently.

We do not promise that every description, image, or other website element will be entirely error-free. We may correct errors, update information, discontinue products, impose quantity limits, or change product availability when reasonably necessary.

Product availability is not guaranteed. Placing an item in a cart does not reserve it.

5. Orders and Acceptance

Your submission of an order is an offer to purchase the products listed in the order. An automated order acknowledgment confirms only that we received the order; it does not necessarily mean that we accepted it.

We may accept, decline, limit, or cancel an order for legitimate reasons, including:

- product unavailability;

- suspected fraud or unauthorized payment;

- pricing, description, or inventory errors;

- unusually large or repeated orders;

- suspected commercial resale or misuse;

- shipping restrictions; or

- inability to verify information needed to complete the transaction.

If we cancel an order after payment has been collected, we will issue a refund for the canceled portion using the original payment method, subject to applicable law and payment-processor procedures.

We may limit quantities purchased per person, household, account, payment method, or order.

6. Pricing, Taxes, and Payment

Prices are shown in U.S. dollars unless otherwise stated. Prices, promotions, and availability may change before an order is accepted. The price charged will be the price shown during checkout, subject to correction of an obvious error as permitted by law.

Applicable shipping charges, taxes, and other disclosed fees will be presented at or before checkout. You authorize us and our payment processors to charge the payment method you provide for the total displayed at checkout.

You represent that you are authorized to use the payment method submitted with an order. Payment information may be processed by third-party payment providers under their own terms and privacy practices.

Promotional offers may be governed by additional terms. Unless expressly permitted, promotions, discounts, coupons, and rewards cannot be combined.

7. Shipping and Delivery

Our current shipping information is available at [LINK TO SHIPPING POLICY]. That policy is incorporated into these Terms by reference.

Any stated processing or delivery date is an estimate unless we expressly identify it as guaranteed. Delays may occur because of carrier operations, weather, supply issues, incorrect addresses, holidays, or events outside our reasonable control.

We will ship within the period stated at checkout or in our Shipping Policy. If no shipping period is stated, we will handle the order consistently with applicable law. If we cannot ship within the represented period, we will provide any delay notice, cancellation opportunity, or refund required by law.

Customers are responsible for providing a complete and accurate shipping address. Contact us promptly at contact@bentleysapothecary.com if an address needs correction. We cannot guarantee that an address can be changed after fulfillment begins.

Responsibility for loss or damage during delivery will be determined under applicable law and our Shipping Policy. Nothing in these Terms limits rights that cannot lawfully be limited.

Shipping Area: [UNITED STATES ONLY / LIST OTHER SERVICE AREAS]

Local Pickup, if offered: [INSERT OR DELETE]

8. Returns, Refunds, and Damaged Orders

Our current Return and Refund Policy is available at [LINK TO RETURN AND REFUND POLICY] and is incorporated into these Terms by reference.

That policy should identify:

- the return-request deadline;

- which unopened, unused, or defective products are eligible;

- whether ingestible, personalized, clearance, or opened products are final sale;

- how damaged, incorrect, or missing orders must be reported;

- who pays return shipping;

- whether original shipping charges are refundable; and

- how and when approved refunds are issued.

Nothing in the Return and Refund Policy or these Terms limits a refund, replacement, cancellation, or other remedy required by applicable law.

9. Customer Accounts and Account Security

You may be able to create a customer account. You agree to provide accurate, current information and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account to the extent permitted by law. Do not share your password or reuse a password that has been compromised elsewhere.

Notify us promptly at contact@bentleysapothecary.com if you suspect unauthorized access to your account. We may suspend or restrict an account when reasonably necessary to investigate suspected fraud, protect the website or other users, comply with law, or address a violation of these Terms.

We may require additional verification before changing account information, releasing account details, or processing certain transactions.

10. Personal and Noncommercial Use; Resale

Products sold through the website are generally offered for personal or household use unless we have entered into a separate written wholesale or authorized-reseller agreement.

You may not purchase products through the website for unauthorized commercial resale, diversion, relabeling, repackaging, tampering, or for making false or misleading representations about Bentley's Apothecary or its products.

Nothing in these Terms prohibits lawful resale or other activity that cannot legally be restricted. Businesses interested in wholesale or authorized resale should contact us at contact@bentleysapothecary.com.

11. Prohibited Uses

You may not:

- use the website for unlawful, fraudulent, deceptive, or abusive purposes;

- interfere with the website's operation, security, or other users;

- attempt to gain unauthorized access to an account, system, server, or network;

- introduce malware, malicious code, automated attacks, or harmful material;

- scrape, harvest, crawl, or extract website data through automated means except as permitted by law or our written authorization;

- impersonate another person or misrepresent your identity or affiliation;

- use another person's payment information without authorization;

- submit content that infringes intellectual-property, privacy, publicity, or other rights;

- alter, obscure, remove, or counterfeit labels, lot codes, warnings, or packaging;

- make false, deceptive, or unauthorized health claims about our products;

- manipulate the Rewards Program, reviews, promotions, or checkout process;

- use our content or trademarks in a way likely to cause confusion about sponsorship, affiliation, or endorsement; or

- assist another person in doing any of the foregoing.

These restrictions do not prohibit lawful consumer reviews, commentary, comparative advertising, fair use, or other activity protected by law.

12. Intellectual Property

The website and its original text, graphics, photographs, product descriptions, artwork, logos, page design, and other content may be protected by copyright, trademark, trade-dress, or other intellectual-property laws. Rights may belong to Bentley's Apothecary, its licensors, photographers, authors, suppliers, or other owners.

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to access and use the website for personal, noncommercial purposes.

Except as permitted by law or with the relevant owner's written permission, you may not reproduce, distribute, modify, sell, publicly display, create derivative works from, or commercially exploit protected website content.

"Bentley's Apothecary," its logos, product names, and related brand features may function as trademarks. Do not state that a mark is federally registered or use the ® symbol unless a current registration has been confirmed for the relevant mark and goods or services. No trademark license is granted except for nominative or other lawful use.

A statement that content is copyrighted does not mean every item has been registered with the U.S. Copyright Office. Copyright protection and copyright registration are distinct.

13. User Submissions, Reviews, and Feedback

If you submit a review, photograph, comment, testimonial, suggestion, or other content ("User Content"), you retain any ownership rights you have in it. You grant us a nonexclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute that User Content for operating and promoting Bentley's Apothecary, subject to applicable law and our Privacy Policy. This license ends when the User Content is deleted from our systems where reasonably practicable, except for material already used in lawful archived materials or as otherwise required by law.

You represent that:

- you created the User Content or have permission to submit it;

- it reflects your honest opinion and actual experience;

- it is not knowingly false or misleading;

- it does not violate another person's rights; and

- you will disclose any material connection, incentive, free product, discount, or other benefit associated with the submission.

We may moderate or remove User Content that violates these Terms, is unlawful, is unrelated to the product or service, contains personal information, or presents a security risk. We will not prohibit or penalize an honest review merely because it is negative.

Do not include private health information or other sensitive personal information in a public review. Testimonials describe individual experiences and do not guarantee that another person will have the same result.

Unsolicited product, marketing, or business ideas are not confidential unless we expressly agree otherwise in writing.

14. Third-Party Links and Services

The website may contain links to third-party websites, social networks, payment processors, delivery providers, or other services. Links are provided for convenience and do not necessarily indicate our endorsement or control of the third party.

Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party content, policies, security, availability, or conduct, except to the extent responsibility cannot be excluded under applicable law.

15. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy at [LINK TO PRIVACY POLICY]. The Privacy Policy is incorporated into these Terms by reference.

Please review the Privacy Policy before creating an account, joining the Rewards Program, or placing an order.

16. Website Availability and Security

We use reasonable measures intended to maintain the website and protect information, but no website, internet transmission, or storage system can be guaranteed to be uninterrupted, error-free, or completely secure.

We do not promise that the website will always be available or that it will be entirely free from bugs, malicious code, unauthorized access, or other security incidents. You are responsible for using reasonable security precautions, including maintaining current device software and protecting your account credentials.

We may temporarily suspend, restrict, update, or discontinue website functions for maintenance, security, legal, operational, or business reasons.

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS GENERAL INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE."

EXCEPT FOR EXPRESS WARRANTIES PROVIDED ON A PRODUCT LABEL, PRODUCT PAGE, OR WRITTEN POLICY, WE DISCLAIM IMPLIED WARRANTIES TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT USE OF A PRODUCT WILL PRODUCE A PARTICULAR HEALTH, WELLNESS, OR OTHER RESULT. INDIVIDUAL RESPONSES TO BOTANICAL, COSMETIC, AND DIETARY-SUPPLEMENT PRODUCTS MAY VARY.

SOME STATES DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE STATES, THESE EXCLUSIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BENTLEY'S APOTHECARY AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE WEBSITE, INCLUDING LOST PROFITS OR LOST DATA, WHEN SUCH DAMAGES MAY LAWFULLY BE EXCLUDED.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM RELATING TO A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot lawfully be limited or excluded, which may include liability for fraud, willful misconduct, gross negligence, personal injury caused by legally actionable conduct, breach of an applicable written warranty, or violation of nonwaivable consumer rights. Some states do not permit certain limitations of liability, so some or all of this section may not apply to you.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless [FULL LEGAL BUSINESS NAME] and its owners, employees, and agents from third-party claims, damages, and reasonable costs arising from your unlawful use of the website, your material violation of these Terms, your infringement of another person's rights, or your unauthorized alteration, relabeling, or commercial resale of products.

This section does not require you to indemnify us for our own negligence, willful misconduct, violation of law, or other conduct for which indemnification cannot lawfully be required.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-law principles, except where another jurisdiction's nonwaivable consumer law applies.

Before filing a formal claim, you and Bentley's Apothecary agree to make a good-faith effort to resolve the dispute by written notice. Notices to us should be sent to contact@bentleysapothecary.com and [MAILING ADDRESS]. The notice should briefly describe the issue and the requested resolution.

Unless applicable law requires otherwise, any court proceeding relating to these Terms or an order must be brought in the state or federal courts located in [COUNTY, STATE], and each party consents to those courts' jurisdiction.

Optional dispute provision: [INSERT AN ATTORNEY-REVIEWED ARBITRATION AND CLASS-ACTION PROVISION, OR DELETE THIS SENTENCE AND USE COURT RESOLUTION. Do not add mandatory arbitration without deciding on the provider, rules, fees, location, small-claims rights, opt-out procedure, and required consumer disclosures.]

Nothing in this section prevents either party from using an eligible small-claims court or seeking urgent injunctive relief where permitted. Nothing limits rights under nonwaivable consumer-protection law.

21. Changes to These Terms

We may update these Terms to reflect changes in the website, products, policies, business operations, or law. The updated Terms will be posted with a revised "Last Updated" date.

Changes apply prospectively unless applicable law permits otherwise. If a change materially affects existing customer rights or Rewards Program benefits, we will provide reasonable notice through the website, email, account notice, or another appropriate method before the change takes effect, unless an immediate change is reasonably necessary for security, fraud prevention, legal compliance, or correction of an error.

Your continued use of the website after updated Terms take effect constitutes acceptance of the updated Terms. Changes to an order already accepted will not retroactively alter that order unless you agree or the change is required by law.

22. Suspension and Termination

You may stop using the website at any time and may request account closure through [ACCOUNT-CLOSURE METHOD OR CONTACT EMAIL].

We may suspend or terminate website or account access when reasonably necessary because of fraud, security risks, unlawful conduct, material violation of these Terms, abuse of the Rewards Program, or discontinuation of a service. Where appropriate, we will provide notice and an opportunity to address the issue.

Sections that by their nature should survive termination - including intellectual-property, dispute, liability, and indemnification provisions - will continue to apply.

23. Severability, Waiver, and Entire Agreement

If a provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver of that provision or of our right to enforce it later.

These Terms, together with the policies and disclosures incorporated by reference and any product- or promotion-specific terms presented at purchase, constitute the agreement between you and Bentley's Apothecary concerning the website and online purchases. If product-specific terms conflict with these general Terms, the more specific terms control for that product or transaction, subject to applicable law.

24. Bentley's Apothecary Rewards Program

24.1 Eligibility and Enrollment

The Bentley's Apothecary Rewards Program ("Rewards Program") is available to legal residents of [UNITED STATES / ELIGIBLE AREA] who are at least 18 years old and maintain an eligible customer account.

Enrollment is free unless we clearly disclose otherwise. Customers are enrolled only through the process displayed on the current website, such as [CHECKING AN ENROLLMENT BOX / CLICKING "JOIN REWARDS" / CREATING AN ACCOUNT AFTER CLEAR DISCLOSURE]. Creating an account does not automatically enroll a customer unless that fact is clearly disclosed and the website is configured accordingly.

No purchase is necessary merely to enroll. A purchase may be necessary to earn purchase-based points.

24.2 Earning Points

Members earn points on eligible purchases at the rate shown on the Rewards Program page.

Proposed rate from the prior program - confirm before publishing:

- [1 point for each $1.00] spent on eligible purchases.

Unless otherwise stated, points are calculated on the eligible product subtotal after discounts and before taxes, shipping charges, tips, gift-card purchases, returns, and excluded products.

Points may be rounded according to [ROUNDING METHOD]. Points generally post [WHEN POINTS POST - for example, after payment or shipment] and may remain pending until the applicable return period has passed.

We may offer bonus-point promotions with separate eligibility periods and conditions. Promotional points may take [NUMBER] days to appear.

24.3 Rewards and Redemption

Points may be redeemed for rewards shown in the member's account or on the Rewards Program page.

Proposed value from the prior program - confirm before publishing:

- [200 points may be redeemed for a $10 reward].

Rewards may be subject to a minimum purchase, expiration date, product exclusions, or single-use restriction if those conditions are disclosed before redemption.

The prior statement that 1,400 points equal a $50 reward is inconsistent with a rate of $10 per 200 points. At that rate, 1,400 points would equal $70. Do not publish either maximum until the intended redemption schedule is confirmed.

Maximum points or reward usable per transaction: [INSERT CONFIRMED LIMIT OR "NO PUBLISHED LIMIT"].

Unless expressly stated otherwise:

- only one reward may be used per order;

- rewards cannot be combined with other coupons or promotions;

- points and rewards cannot be applied to previous purchases;

- points have no cash value;

- points and rewards cannot be sold, transferred, or exchanged for cash;

- points cannot be earned on the portion of an order paid with a reward; and

- redemption is subject to product availability and disclosed exclusions.

Instructions for viewing or redeeming points will be provided through the current website at [CONFIRMED ACCOUNT/REWARDS NAVIGATION]. Wix-specific directions - such as clicking a particular Wix profile icon - should not be retained unless the same interface exists after migration.

24.4 Returns and Cancellations

If an eligible purchase is returned, refunded, canceled, reversed, or disputed, points associated with that transaction may be removed. If a redeemed reward was connected to a returned purchase, the reward or related points will be handled as described in [REWARDS FAQ / RETURN POLICY].

A points balance may become negative if points were redeemed before the underlying transaction was reversed. We may offset a negative balance against future points.

24.5 Expiration and Account Closure

Points expire [INSERT EXPIRATION PERIOD OR "DO NOT EXPIRE WHILE THE PROGRAM REMAINS ACTIVE"], except where prohibited by law.

If a member voluntarily closes an account, unused points and rewards will be forfeited after [NOTICE OR GRACE PERIOD, IF ANY]. If we terminate an account for documented fraud or material program abuse, unused points and rewards may be canceled.

If we close an account for reasons unrelated to misconduct, we will provide [REDEMPTION PERIOD OR OTHER FAIR TREATMENT], unless prevented by law, fraud risk, or technical impossibility.

24.6 Program Abuse

We may withhold, reverse, or cancel points or rewards obtained through fraud, manipulation, duplicate accounts, unauthorized purchases, returns abuse, false information, or other material violations of these Terms.

We may combine duplicate accounts belonging to the same person or request reasonable verification before issuing or redeeming rewards. Decisions will be based on the program records available to us, subject to correction of documented errors and applicable law.

24.7 Program Changes or Termination

We may modify or end the Rewards Program for legitimate business, operational, security, or legal reasons. For material changes affecting earned points - such as reducing their value, adding an expiration period, or terminating the program - we will provide reasonable advance notice and, when reasonably practicable, an opportunity to redeem existing points before the change takes effect.

Immediate changes may be made when reasonably necessary to prevent fraud, address security concerns, comply with law, or correct an obvious error.

Earned points do not create property rights and have no cash value, except where applicable law requires otherwise.

24.8 Taxes

Members are responsible for taxes, if any, arising from rewards they receive. We may request information or issue tax reporting documents if required by law.

24.9 Rewards Support

Questions about points or rewards should be sent to contact@bentleysapothecary.com with the member's name, account email, order number, and a description of the issue. Do not send passwords or full payment-card information.

25. Contact Information

Bentley's Apothecary

Legal business name: Bentley's Apothecary 

Mailing address: 339 N Broad St. Fremont, NE 68025

Email: contact@bentleysapothecary.com

Telephone: +1 402-459-2543

Website:https://bentleysapothecary.com